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Frequently Asked Questions

Our goal is your satisfaction—if you need assistance, please see if there is a FAQ to assist you.
 
If you still require assistance, call the Civic Box Office: 831-420-5260; Tues-Fri 11am-6pm.
 
 

General FAQs are below. For further help, see these additional FAQ categories:
Delivery

Accounts

Policies & Fees

General Questions

If you need assistance navigating through our online ticket system, please try the Help button on the top right corner of the menu bar for assistance with features.

1. How can I contact someone at Santa Cruz Tickets?

You can email tickets@santacruztickets.com

Call the Civic Box Office at 831-420-5260 during operating hours; Tues-Fri 11am-6pm

 

2. How can I purchase tickets?

Tickets can be purchased online at SantaCruzTickets.com, over the phone or in person. Service charges are the same at all locations.  Print at home option now available on most Civic events.
 
Santa Cruz Civic Auditorium Box Office
307 Church Street, Santa Cruz, CA  95060
831-420-5260

 

3. What are your refund and exchange policies? [See Refund Policy for full details]

Check your tickets carefully at time of purchase, there are no refunds on ticket purchases. Please check with the Civic Box Office for specific producer exchange policies. Treat your tickets like cash. Lost or stolen tickets may not be replaced.  Please see event and ticket policies for more detailed event info.

 

4. The event I am interested in has the message “Call Box Office”. What does this mean?

The event may be near a sell-out- call for availability. Also, 2 hours prior to most events, tickets are no longer available online.  Tickets may be available at the door. Call the Box Office for more information.

 

5. Does your website offer secure transactions to prevent fraud?

Santa Cruz Tickets is required to meet a high standard of Payment Card Industry (PCI) compliance. Service charges help cover the cost of routine testing and audits. Our password requirements are mandated by our PCI ranking for your protection. All ticket sales go through a secure server which encrypts all information for your security; we do not retain credit card information within the system.  Should you believe your password has been jeopardized, please reset your password via the forgot password link.

 

6. What types of payment can I use?

SantaCruzTickets.com accepts VISA and Mastercard online and at the Civic Box Office.  Cash and Checks are also accepted at the Civic Box Office.

 

7. How do I buy tickets online?

From the events list, click on the event you want to attend:

The list is in order of event start data/time. You can also view by calendar on the top right or search by keyword(s) at top of our main page in the search field. If the event has multiple price levels, the event page will have various seat price and discount options on the left  that are color coded to the map on the right.

 

Choose the number of tickets you need:

For reserved seating shows you have two options:

On right hand top of page simply click Best Available tab and choose your preferred price level and number of tickets.
 
Or Select Your Own Seats tab from the right hand top of the page by clicking on the section you prefer on the seating map or if there is only one section you can choose seats but clicking on the colored seat, then choosing the correct price type.  Grayed seats are not available for purchase.  Select Your Own Seat option requires Flash and may not be compatible with some devices  If you are having trouble viewing the map, the best option is using Best Available.

Once the ticket selections appear on screen, you can delete or modify you selections. If you are happy with the seats, click "Continue".

Login with an existing user account or create a new account.  See forgot password/user name information.  You may also choose to move through your order as a Guest by clicking continue under "I do not have an account".

Fill in your credit card information including your 16 digit credit card number, the expiration date as MMYY- no spaces or dashes, and the CVV code (last three digits in your signature line on the back of your credit card).

CLICK Buy- your order will not be complete if you do not click Buy.

Your tickets will either be delivered to you via standard mail (NOTE: mail is no longer an option 10 days before the event start date), held at Will-Call or Print at Home.  Please note if you chose the Print at Home delivery method option your tickets will be an attachment with your Order Confirmation message from tickets@santacruztickets.com.  Each page is one ticket. 
 
Please check that your account has the correct email address and add tickets@santacruz.com to your address book to avoid ticket emails going into spam!

For more FAQs, see the below categories

Delivery

Accounts

Policies & Fees

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