Frequently Asked Questions

Our goal is your satisfaction—if you need assistance, please see if there is a FAQ to assist you.
 
If you still require assistance, call the Civic Box Office: 831-420-5260; Tues-Fri 12pm-4pm
 
Ticket Delivery Questions

You will choose your Ticket Delivery Method when you check out. Tickets will either be delivered to you via USPS MAIL (available until 10 days prior to event), held at WILL-CALL for pick up, or emailed for PRINT AT HOME. Please note if you choose the Print at Home delivery method option, your tickets will be a PDF attachment to your Order Confirmation message from tickets@santacruztickets.com. Each page is one ticket. 

 
Please ensure that your account has the correct email address and add tickets@santacruztickets.com to your address book to avoid ticket emails going into your spam/junk folder.

 

1. How will I receive tickets I ordered online?

a. You can choose to receive your tickets by mail or pick them up from Will Call as early as 2 business days after the order was placed or the day of your event. You will be required to show ID at Will Call to claim your tickets. If you purchase tickets online less than 10 days prior to an event, your tickets will be available at Will Call.  Print at Home is also available for select events.  Print at Home tickets are emailed as a PDF attachment to your Order Confirmation message.  Each page is one ticket.  Please ensure your account has the correct email address and add tickets@santacruztickets.com to your address book to avoid ticket emails going into spam/junk folders. 

 

2. What if someone else is picking the tickets up at will call?

A photo I.D. is required to pick up tickets at will call but we are happy to change the name for will call. The original purchaser should contact the Box Office  prior to the event date to change the will call name.

 

3. I chose to receive my tickets by mail. When should I receive them?

You tickets should arrive via USPS within 10 business days of your order.

 

4. What if my tickets are lost in the mail or I didn't receive my Print at Home tickets by email?

Please contact the box office if you do not receive your mailed tickets 10 days after your order, or 5 days prior to the event.
 
Print at Home tickets are emailed immediately after you complete your purchase.  Check your Spam or Junk folder.
If you do not receive the email with the attached PDF ticket/s, you can either contact the Box Office, or if you have an account on SantaCruzTickets.com, you can login to request that Santa Cruz Tickets re-send the tickets. Please note that this will void any originally emailed tickets. To request a re-print of Print at Home tickets online:

> Login to your Santa Cruz Tickets account
> Go to My Account 
> Click the "Order History" tab on the left menu
> Find the performance and click the "Forward/Reprint" link on the right
> A pop up box will ask you to select the Performance you want to re-print tickets for--check the box and click "Continue"
> A pop up note will ask you to confirm the re-print
> The original tickets will be void
> A new email with the re-printed tickets should arrive in your email inbox from tickets@santacruztickets.com


If you still have trouble with recieving the emailed tickets, contact the Civic Box Office at (831) 420-5260, Tues-Fri 12pm-4pm.