Frequently Asked Questions

Your satisfaction is our goal! For additional assistance, call the Civic Box Office at 831-420-5260, Tues-Fri 12pm-4pm.

For assistance navigating our online ticket system, please use the Help button on the top right corner of the menu bar for assistance with features.

1. How can I contact Santa Cruz Tickets?

Email: tickets@santacruztickets.com
Call: 831-420-5260 during Civic Box Office operating hours, Tues-Fri 12pm-4pm

2. Where can I purchase tickets?

Online at SantaCruzTickets.com, over the phone, or in person at the Civic Box Office. All tickets subject to service charge. Print-at-Home delivery option now available for most Civic events.

Santa Cruz Civic Auditorium Box Office
307 Church Street, Santa Cruz, CA  95060
831-420-5260

3. What are your refund and exchange policies?

Check your tickets carefully at time of purchase as there are no refunds. Please check with the Civic Box Office for specific producer exchange policies. Treat your tickets like cash; lost or stolen tickets may not be replaced.  Please see event and ticket policies for more detailed event info. See Refund Policy  for full details.

4. The event I am interested in says, “Call Box Office”. What does this mean?

The event may be close to sold out; call for availability. Also, online ticket sales end 2 hours prior to most events and any remaining tickets can be purchased at the event .

5. Does your website offer secure transactions to prevent fraud?

Santa Cruz Tickets is required to meet a high standard of Payment Card Industry (PCI) compliance. Service charges help cover the cost of routine testing and audits. Our password requirements are mandated by our PCI ranking for your protection. All ticket sales go through a secure server which encrypts all information for your security; we do not retain credit card information within the system.  Should you believe your password has been jeopardized, please reset your password via the forgot password link.

6. What types of payment can I use?

SantaCruzTickets.com accepts VISA and Mastercard online and at the Civic Box Office.  Cash and Checks (ID required) are also accepted at the Civic Box Office.

7. How do I buy tickets online?

From the home page event list, click on the event you want to attend.

The list is in order of event start data/time. You can also view by calendar on the top right or search by keyword(s) at top of our main page in the search field.

From the event page, tap 'Buy' next to your desired event to begin choosing your tickets.
The ticket selection page has multiple price levels, the event page will have various seat price and discount options on the left that are color coded to the map on the right.

Choose the number of tickets you need:

For reserved seating shows you have two options:

On right hand top of page simply click Best Available tab and choose your preferred price level and number of tickets.
Or Select Your Own Seats tab from the right hand top of the page by clicking on the section you prefer on the seating map or if there is only one section you can choose seats but clicking on the colored seat, then choosing the correct price type.  Grayed seats are not available for purchase.  Select Your Own Seat option requires Flash and may not be compatible with some devices.  If you are having trouble viewing the map, you can still purchase tickets using the Best Available option.

Once the ticket selections appear on screen, you can delete or modify you selections. If you are happy with the seats, click "Continue".

Login with an existing user account or create a new account.  See forgot password/user name information.  You may also choose to continue your order as a Guest by clicking continue under "I do not have an account/Guest Checkout".

Fill in your credit card information including your 16 digit credit card number, the expiration date as MMYY- no spaces or dashes, and the CVV code (usually the last three digits in your signature line on the back of your credit card).

CLICK Buy- your order will not be complete if you do not click Buy.

Your tickets will either be delivered to you via USPS First Class mail, held at Will-Call for pick up, or emailed as 'Print-at-Home'.  The  Mail delivery option ends 10 days before the event date. With the convenient  Print-at-Home option, tickets are included in the Order Confirmation email in the form of a PDF attachment. The PDF tickets must be printed out and presented at the door for entry. 

 
Please check that your account has the correct email address and add tickets@santacruztickets.com to your address book to avoid ticket emails going into spam!